Terms & Conditions

Conditions of Service

You agree that when Broadband Phone Limited (CN 1805169) (BBP) accepts your application as submitted on the company's application form that you agree to purchase the equipment specified (if any) and the service as set out in the service description. BBP agrees to supply the equipment at the listed price and the Service at the prices current at the time of service.

Service Commencement Date

Service will be deemed to commence immediately we have accepted your application for service, and the necessary charges have been paid. We will agree to defer the commencement of service for up to 5 days to permit you to take delivery of any equipment you purchase from us, or to set up the hardware necessary for the service.

Service Description

BBP provides a service to make telephone calls using the internet as the primary medium. This service requires special equipment. BBP can provide this equipment. However, you may choose to supply your own equipment for use with the service. The service enables you to make calls to telephone numbers whether local, national, international or to digital mobile numbers or to BBP Global customers using their extension numbers. More comprehensive details of the service and recommended equipment are available on the companies web site at www.bbpglobal.com. You acknowledge that calls to emergency services '000' are necessarily barred from our service and you should use a normal PSTN phone for any emergency services.

Charges

You acknowledge that you are responsible for all of the charges for use of the service, whether such calls are made by you, or any other person using your service without your knowledge or consent.
BBP will bill you for equipment and services ordered through your application for service. This will include where applicable:

• Purchase of equipment, shipping charges
• Monthly service fees
• Call charges
• Miscellaneous services fees

All of our charges are listed on our web site and may change from time to time. New rates will be posted on the web site 5 days before they become operative. Charges are quoted inclusive of GST.

Billing Cycle

All call charges are prepaid and charged against your account balance on the day of service.

Payment

Payment will be by credit card only. Credit card details are to be provided with the application form together with authority to charge your card for the services we have agreed to supply. Should the nominated credit card expire or change for any reason, you agree to advise us in writing no less than 5 working days prior to the end of the month. Should we not be able to collect the fees by charging your credit card, we may terminate the service immediately at our sole option.
The service requires that you will select an amount to be deducted from your credit card prior to the service commencing, and from time to time for you to 'top up' your account. Your account must maintain a credit balance which will be applied to call charges made for the service until it reaches zero, at which time it should be 'topped up' to continue receiving service.

Termination

You may terminate this service at any time by allowing the account to reach zero. Should the account not be topped up after three months we may, solely at our option reallocate the extension to another subscriber.

We may terminate or suspend this agreement immediately if:

• You fail to pay any of the charges.
• If you are in breach of any of these terms and conditions
• You are declared bankrupt.
• A receiver or liquidator is appointed (if you are a company) or you enter into any voluntary scheme of arrangement with your creditors.
• If we are unable to continue to supply the services as a result of the actions of any of our suppliers on in the case of a force majure event.
• In any event on us giving 30 days notice to you in writing or by e-mail.

Refund & Disputes Resolution Policy

If you decide to terminate our service, then there is no termination fee. You will still have to pay for the charges for the services we supplied to you before terminated our service. If on termination you have a credit balance in your account we will refund that balance to you on request. However the maximum refund will be NZ$ 50.00

In relation to goods supplied by us so you can use our service then the warranty of the manufacturer will apply. Details are included with the item and can be supplied on request prior to purchasing the item.

Should a dispute arise resulting from this policy, then it will be resolved by referring the matter through any court, arbitration or other proceeding that may be available.

Delivery & Returns Policy

All goods will be sent via air post within 2 working days of receipt of the payment for the item ordered through this site. We do not accept return of any goods for any reason, except where a defect has become apparent, which is the subject of a warranty claim from the equipment manufacturer. In this event we will advise you of how to return the item. Postage of the returned item will be for your account, but the postage for any replacement item sent to you will be our responsibility.

If the unit is found to be faulty under the manufacturers warranty,then we will either provide a new unit or refund the purchase price at our option.

If the unit is not required by the customer then after an inspection by BBP has confirmed that it is in the condition it was delivered, then we will refund the full purchase price less a re-stocking fee of $50.00. If after inspection we determine that the unit has been damaged whilst in the customers possession; then no refund will be made and it will be returned to the customer freight COD.